[. . . ] Photo Printer Quick Start Guide Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Serial Number (located on the inside of the printer): Model Number (located on the front of the printer): Setup Software and User's Guide version number (USCD X. X) located on the CD-ROM: Purchase Date: Canon U. S. A. Internet -- www. canontechsupport. com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "where to buy" instructions are found here. 2. Email Tech Support -- www. canontechsupport. com For individual attention to a special issue, try emailing our friendly technical engineers, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours. 3. [. . . ] If you are using the OS other than Mac OS X v. 10. 3, double-click the Print Center icon. (4) Select iP2000 from the Product list and click Maintenance. 57 Printing Maintenance 2 Reset the Ink Counter. (1) Select Remaining ink level setting from the pop-up menu. (2) Click Ink Counter Reset. (3) Select the newly installed ink tank. (4) Click OK. 58 Printing Maintenance How Low Ink Warning Setting Works The low ink warning notifies you of low ink levels during printing. When you reset the ink counter, it will assume that the ink tank is full regardless of how much ink actually remains. The reset is the only way to match the counter value with an actual ink volume. Reset the ink counter when installing a new ink tank. Low Ink Warning Display The '!' shows a low ink level in the ink tank. BJ Status Monitor BJ Printer Utility The color ink becomes low. The color ink becomes low. Note How to Check Ink Level Open the Printer Properties dialog box. Click Maintenance tab and then Start Status Monitor. See "Opening the Printer Properties Dialog Box from Your Application O Program" on page 26. If the ink level becomes low, the low ink warning is displayed when printing is performed. Open the BJ Printer Utility, and then select Ink Level Information from the pop-up menu. See "Open the BJ Printer Utility dialog box. " on page 57. O 59 Printing Maintenance How to Display Low Ink Warning Correctly · Reset the ink counter every time you install a new ink tank. The ink counter cannot work correctly unless you synchronize it with the actual ink level. The ink counter can only be adjusted when it is reset at the time a new ink tank is installed. Synchronization of the counter and the actual ink level will not work properly. Important If you did not reset the counter when you installed the current ink tanks, the low ink warning may not function correctly, until the next time you replace the ink tanks. L Refer to "Low Ink Warning Accompanied by Ink Tank Icon With '?'" on page 70. 60 Troubleshooting Troubleshooting Troubleshooting usually falls into one of the following categories. Refer to the User's Guide for additional information on topics not covered in this section. C · "Cannot Install the Printer Driver" on page 62 · "Print Quality is Poor or Contains Errors" on page 63 P T · "Troubleshooting Printer Hardware" on page 65 · "Paper Does Not Feed Properly" on page 66 P · "Handling Error Messages" on page 68 H A · "An Error Message Appears on the Screen" on page 69 · "Cannot Print Properly from the Digital Camera" on page 71 C When an Error Occurs The BJ Status Monitor opens and displays a message. The message may vary depending on your operating system. 61 Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Try This Follow the Easy Setup Instructions for proper printer driver installation. If the installer was forced to terminate due to an error, remove the CD-ROM from the CD-ROM drive and restart your computer. Other applications opened on your computer can interfere with the installation routine. Close all open software applications before reinstalling the printer driver. Refer to the Easy Setup Instructions for installing the printer driver. If printer driver installation did not start automatically when you inserted the CDROM into the CD-ROM drive: 1. [. . . ] 40, 41 Photo Noise Reduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Photo Optimizer PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Photo Paper Plus Double Sided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 G Glossy Photo Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 H Handling Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 84 Index Photo Paper Plus Glossy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Photo Paper Plus Semi-Gloss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Photo Paper Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 PhotoRecord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 PictBridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22, 77 PictBridge-compatible Digital Cameras . . . . . . . . . . . . . . . . . . . . . . . . 20 POWER button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 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